 | |
|
Thank you for your letter earlier this month and for your feedback. My name is Alex Schultz and I work with our teams that help protect people on Facebook.
Over the last year we have had many conversations with community leaders and safety organizations around the world about how we can improve our processes to make sure they work for every one. Let me outline the work that is underway and address in detail the five points you raise.
We require people to use the name on Facebook that their friends and family know them by, and we’ll continue to do so. From experience, we know this policy helps make Facebook safer. When people use the name others know them by, they are more accountable for what they say, making it more dificult to hide behind an anonymous name to harass, bully, spam or scam someone else.
A review of our reports from earlier this year showed that bullying, harassment or other abuse on Facebook is eight times more likely to be committed by people using names other than their own than by the rest of the Facebook community. That is, when profiles were reported to us and our reviewers asked the person to verify the name on the profile, our analysis showed that the people behind these inauthentic profiles were much more likely to be involved in some form of bad behavior.
However, we know the current process does not work for everyone. We are working on several improvements, with two goals in mind: First, we want to reduce the number of people who are asked to verify their name on Facebook, when they are already using the name people know them by.Second, we want to make it easier for people to confirm their name if necessary.
These improvements will take some time to test and implement, but a team is working on this and people should start seeing the tests in December. Between now and then, we will be gathering additional feedback from the community to make sure we are on the right track. Once the changes are rolled out, we will learn how people use them and continue to make further improvements.
We are deeply invested in making this better. I’ve seen first hand how people — including LGBT people — can be bullied online by people using fake or impersonating accounts. At the same time, I’ve walked with our head of Community Operations at Pride in San Francisco, and heard the feedback from the LGBT and other communities that our policy and tools aren’t enabling people to be their authentic selves on Facebook.
We also understand the challenges for many transgender people when it comes to formally changing one’s name. That’s why we’re making changes now and in the future, and will continue to engage with you and all who are committed to looking after the most vulnerable people using our product. It’s a balance to get this right — we want to find a line that minimizes bullying but maximises the potential for people to be their authentic selves on Facebook.
To address the points in your letter:
Request 1: "Commit to allowing pseudonyms and non-legal names on its site inappropriate circumstances, including but not limited to situations where using an every day name would put a user in danger,or situations where local law requires the ability to use pseudonyms."
We do not require people to use their legal names on Facebook. Instead, we ask people to use the name that other people know them by. We also appreciate that identity and names are deeply personal matters and can vary significantly across cultures, and we want to be sensitive to these issues.
0 komentar :
Post a Comment